Privacy Policy

Last Updated: January 06, 2026

This Privacy Policy explains how Velo ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our mobile application (the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Types of Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, and other contact details you provide voluntarily.
• Usage Data: Information about how you use the App, including features accessed, time spent on the App, and interaction history.
• Device Information: Device model, operating system version, unique device identifiers, IP address, and network information.
• Location Data: Approximate or precise location data if you enable location permissions (optional).
• Analytics Data: Aggregated data about user behavior for improving the App's performance and user experience.

2. Purpose of Information Use

We use the collected information for the following purposes:

• To provide, maintain, and improve our App and its features
• To personalize your user experience and deliver relevant content
• To communicate with you, including responding to your inquiries and sending important updates
• To analyze usage trends and optimize App performance
• To ensure the security of our App and protect against fraudulent activities
• To comply with legal obligations and enforce our terms of service

3. Third-Party Service Data Processing

We may engage third-party service providers to perform functions on our behalf, such as analytics, cloud hosting, payment processing, and customer support. These third parties may have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Our third-party service providers include, but are not limited to, analytics tools (e.g., Google Analytics), cloud storage providers, and push notification services. Each third-party provider has its own privacy policy governing their data practices.

4. Information Sharing Scenarios

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With your explicit consent
• To comply with applicable laws, regulations, or legal processes
• To protect our rights, property, or safety, and the rights, property, or safety of our users or others
• In connection with a merger, acquisition, or sale of all or a portion of our assets
• With trusted partners who assist us in operating the App, provided they agree to maintain the confidentiality of your information

5. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Secure data storage and regular backups

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our security measures to mitigate risks.

6. User Data Rights

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information, subject to legal obligations
• Right to restriction: Request restriction of processing of your information
• Right to data portability: Request transfer of your information to another service provider (where technically feasible)
• Right to withdraw consent: Withdraw your consent to data processing at any time

To exercise these rights, please contact us using the contact information provided below.

7. Children's Privacy Protection

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we may have any information from or about a child under 13, please contact us immediately.

8. Policy Update Mechanism

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy in the App, sending a push notification, or other appropriate means. The updated policy will be effective immediately upon posting, unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.