Velo User Agreement

Effective Date: January 6, 2026

1. Service Overview

Velo (the "App") is a mobile application owned and operated by Velo Team (the "Platform"), which provides the following core services to users (the "User" or "You"):

  • Display of model images for cycling apparel and accessory matching;
  • Recommendation of niche cycling routes in cities;
  • Functionality to save photos of Users' check-ins wearing recommended cycling apparel to local devices;
  • Functionality to share check-in photos to the Velo App community.

By downloading, installing, registering, logging in, or using the Velo App, You agree to be bound by this User Agreement (the "Agreement") and all relevant laws and regulations. If You do not agree to any provisions of this Agreement, You must immediately cease using all services provided by the App.

2. Account Rules

2.1 Account Registration: To use certain features of the App, You need to register a Velo account by providing accurate, true, valid, and complete information (including but not limited to email address, mobile phone number). You shall be solely responsible for all consequences arising from false or incomplete information.

2.2 Account Security: You are solely responsible for the security of Your account and password. You shall not disclose Your account information to any third party, and shall promptly notify the Platform (via Velo@gmail.com) of any unauthorized use of Your account or other security breaches.

2.3 Account Restrictions: Your account is for personal use only and shall not be transferred, leased, lent, or sold to any third party. The Platform reserves the right to suspend or terminate Your account if it finds any improper use of the account.

3. Usage Norms

3.1 Compliance with Laws: You shall use the App in compliance with all applicable national and local laws, regulations, and rules, and shall not use the App for any illegal or improper purposes.

3.2 Prohibited Conduct: You shall not engage in the following conduct when using the App:

  • Uploading, publishing, or sharing content that is obscene, violent, discriminatory, defamatory, infringing of others' intellectual property rights, or in violation of public morality;
  • Interfering with the normal operation of the App, including but not limited to hacking, planting viruses, or using plug-ins to cheat;
  • Collecting, stealing, or disclosing other Users' personal information without authorization;
  • Using the App to conduct commercial activities without the Platform's written permission;
  • Other conduct that the Platform deems inappropriate or in violation of this Agreement.

3.3 Cycling Safety: The Platform only provides route recommendations and shall not be responsible for any safety risks arising from Your cycling activities. You shall ensure Your own safety when using the recommended routes and comply with traffic rules.

4. Content Rights and Responsibilities

4.1 User-Generated Content: You retain the ownership of the check-in photos and other content You upload or share to the App (collectively "User Content"). By sharing User Content to the App, You grant the Platform a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with the operation of the Velo App.

4.2 Content Review: The Platform reserves the right to review User Content, but does not assume the obligation to pre-review all User Content. The Platform may remove or disable access to any User Content that violates this Agreement or relevant laws at any time without prior notice.

4.3 Third-Party Content: The cycling apparel matching images and route recommendations provided by the Platform are for reference only. The Platform shall not be liable for any inaccuracies or errors in such content.

5. Payment Terms

5.1 Free and Paid Services: Most basic services of the App are free of charge. The Platform may provide paid premium services (such as exclusive route recommendations, customized apparel matching) from time to time. The pricing and payment methods of paid services will be clearly displayed on the relevant pages of the App.

5.2 Payment Confirmation: Once You complete the payment for paid services, You shall not request a refund unless otherwise stipulated by laws or the Platform's refund policy. The Platform reserves the right to adjust the price of paid services, but will notify You in advance for any price adjustments affecting Your existing paid services.

5.3 Payment Security: The Platform will use third-party payment service providers to ensure the security of Your payment information. You shall be responsible for any losses arising from improper operation or disclosure of payment information.

6. Service Changes and Termination

6.1 Service Adjustment: The Platform reserves the right to modify, suspend, or terminate all or part of the App services at any time for operational needs, technical upgrades, or compliance with legal requirements. The Platform will use reasonable means (such as in-app notifications, email) to notify You of major changes to the services.

6.2 User Termination: You may terminate Your use of the App at any time by logging out of Your account and uninstalling the App. You may request the Platform to delete Your account by contacting Velo@gmail.com, and the Platform will process it in accordance with relevant laws and regulations.

6.3 Platform Termination: The Platform may terminate or suspend the provision of services to You immediately if You violate this Agreement or relevant laws, without prior notice. After termination, You shall cease using the App, and the Platform may delete all relevant data in accordance with laws and regulations.

7. Disclaimer

7.1 Limited Liability: The App is provided on an "as is" and "as available" basis. The Platform does not make any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.2 Force Majeure: The Platform shall not be liable for any failure to perform its obligations under this Agreement due to force majeure (such as natural disasters, wars, network failures, government actions, etc.).

7.3 Indemnification: You shall indemnify and hold harmless the Platform, its employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from Your violation of this Agreement or improper use of the App.

7.4 Third-Party Risks: The Platform shall not be responsible for any risks or losses arising from Your use of third-party services linked to the App (such as payment services, map services).

8. Dispute Resolution

8.1 Negotiation: Any disputes arising from the use of the App shall first be resolved through friendly negotiation between You and the Platform.

8.2 Litigation: If the negotiation fails, either party may file a lawsuit with the people's court having jurisdiction over the place where the Platform is located.

8.3 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where the Platform is located, excluding its conflict of law rules.

9. Agreement Updates

9.1 Right to Update: The Platform reserves the right to modify this Agreement at any time. The updated Agreement will be published on the App, and the effective date will be indicated on the updated Agreement.

9.2 Acceptance of Updates: Your continued use of the App after the publication of the updated Agreement shall constitute Your acceptance of the revised terms. If You do not agree to the updated Agreement, You shall cease using the App immediately.

Contact Us

Velo@gmail.com

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